Trex IPTV for resellers: how credits and lines work

The mechanics under the rate

Reseller arrangements in this trade are described in a lot of different ways, most of them vague. The model here is not complicated and it is worth setting out precisely, because the difference between a reseller who makes money and one who does not is almost never the rate they pay. It is whether they understood the mechanics before they started quoting.

What follows is the operational picture: what a credit is, what happens when you create or renew a line, how the balance behaves, and the handful of habits that separate a tidy book of customers from an expensive mess. Commercial terms and the current rate live on the resellers page; this is the part underneath them.

A Trex IPTV credit is stock, not a fee

You buy credits up front in a block and they sit on a balance until you spend them. Nothing is metered afterwards and nothing is invoiced later. There is no monthly platform fee waiting for you in a slow month, and no revenue share taken out of what you charge.

One credit provisions one month on one connection. That is the whole of the conversion and there is nothing underneath it.

The consequence worth internalising on day one is that your costs are fixed before you quote anybody. You are not guessing what an invoice will look like at the end of the month, because you already paid it. That is what makes it possible to price a twelve-month subscription confidently and know exactly what you keep.

The second consequence is less comfortable: the money spent on a block is stock sitting on a shelf. It comes back one customer at a time. A block bought in a burst of enthusiasm and sold slowly is not lost, but it is not working either.

Creating a line

Inside the panel, creating a line is a short form and a button. You choose the length, the connection allowance and the username, the credits come off the balance at that moment, and the line exists immediately.

What comes out is exactly what a direct customer receives: an address to connect to, a username and a password. Those are what your customer types into a player, and they are what makes Trex IPTV portable across any hardware they happen to own — nothing is registered against a device, so a new television is five minutes rather than a support case.

Three decisions at creation time are worth taking seriously, because two of them are awkward to unpick later.

• The connection count. Ask how many screens might stream at the same moment, then add the box somebody leaves running in an empty room. A customer one connection short will not tell you they are one connection short. They will tell you the service is unreliable.
• The username. Use something you can search for later. A book of forty customers with usernames you invented on the spot is a book you cannot audit.
• The length. Longer terms are less work per pound and far less churn. This is the single biggest lever on how much your own time is worth.

Renewing, and why it must be an extension

Renewal extends the existing line. The expiry date moves out and nothing else changes: same server address, same username, same password, no device touched anywhere in your customer's house.

Creating a new line for a returning customer instead is the most expensive avoidable mistake in this business. It obliges them to re-enter credentials on every screen they own, it generates a support conversation you then have to have, and it makes them wonder whether renewing was worth the bother. Extend, always.

The practical advice to pass on is the one we give direct customers: get the extension in while the line is still running. Adding time to something live is one operation; bringing back a line that has already stopped occasionally is not, and that discovery always lands on an evening when somebody wanted to watch something.

What actually determines whether this pays

Not the rate. The rate is the same for everybody who buys the same block. What varies is four things, and all of them are yours.

Term length. Selling annual subscriptions is less work per customer than selling monthly ones and it pays considerably better per hour of your time. Monthly looks easier to sell because the number is smaller. It is also twelve renewal conversations instead of one.

Churn. A customer who leaves after two months cost you the acquisition and returned very little. The people who last in this trade are the ones who answer messages, not the ones who are cheapest, and that is a statement about retention rather than about virtue.

Support load. Every avoidable question is unpaid time. Sending a customer a setup walkthrough with the order — our get started page covers every common device — removes most of the first week's questions before they are asked.

Record keeping. Which brings us to the part nobody enjoys.

The spreadsheet is the business

Forty customers is forty expiry dates. Nothing in the panel is going to chase them for you, because there is no recurring billing anywhere in this model — neither for you nor for them.

Keep one sheet with, at minimum: the username, what the customer paid, what it cost you in credits, the expiry date, the connection count, and how to contact them. Sort it by expiry and look at it once a week.

That single habit does three things. It turns renewals from a surprise into a routine, which is most of your retention. It tells you when to buy the next block, which most people do when the balance is down around fifteen so a busy weekend never catches them out. And it makes it possible to answer the only question that matters — whether this is worth doing — with a number rather than an impression.

What you get, and what you do not

With a balance you get a panel login that creates and renews lines on demand, the same complete Trex IPTV channel list your customers would receive buying direct, films and box sets on every line, renewals that extend rather than replace, and a direct thread for source problems.

What does not come with it: marketing material, a website, a customer list, or anybody to answer your customers for you. This is wholesale supply. If you were hoping for something ready-made, it is better to know that now than after a transfer has cleared.

One thing worth being clear about in both directions. Nothing is held back from reseller lines and nothing extra is unlocked for direct customers — the catalogue is one catalogue. And your prices are entirely your own. We do not publish a recommended list, we do not police undercutting, and the retail figures on our own plans page are what we charge rather than a floor you are expected to respect.

Where we can help, and where we cannot

We can help with anything above your panel. A feed whose quality has slipped, a channel whose source quietly stopped being maintained, a guide identifier that moved when a broadcaster rebranded — all of that is ours to repair, and a report naming the channel and the country gets there faster than a general complaint about quality.

We cannot help with your customer's wireless, their box, their connection allowance or their billing dispute with you. That is not a policy, it is simply that we cannot see any of it. Teaching your customers the phone test — open the failing channel on a handset with wireless switched off — will resolve a large share of what reaches you before it reaches us.

Starting

Accounts are opened by conversation rather than by form, which is not exclusivity so much as practicality: a two-minute exchange sorts out things a registration page never would, like whether you need a second connection allowance as standard or which region your channel questions will arrive from.

Say what you already sell, roughly how many lines you expect in the first month, and where most of your customers are. The current block size and rate are on the resellers page, and support is the same route for anything you want to ask before committing to a balance.